We provide practical, independent support in instances of workplace conflict, acting for employers or employees, depending on the party in need, and working alongside legal representatives where appropriate.
Explore our comprehensive range of investigation services that complement workplace mediation and dispute resolution.
Workplace disputes can occur between employees, between the management team and staff members or can involve external parties such as contractors, former employees or competitors. Common issues include grievances, performance concerns, and allegations of bullying or harassment. Disputes may also arise after disciplinary action or termination.
In some cases, conflict escalates because people feel unheard or unfairly treated. In others, uncertainty about facts or workplace policies drives further disagreement. Competing versions of events can harden positions and make resolution more difficult.
Increasingly, workplace disputes also involve cyberbullying or online harassment, including abusive emails, messages or social media activity connected to the workplace. Such conduct may occur during or outside working hours and can involve anonymous accounts, making identification and resolution more complex.
An independent and structured approach helps clarify the issues and identify points of agreement or disagreement. It can also reduce the likelihood of disputes becoming prolonged or adversarial.
Workplace mediation involves an independent third party assisting those involved in a dispute to engage in a structured process aimed at resolving issues where possible. Mediation is not about determining fault, but about facilitating constructive dialogue and exploring practical options for moving forward.
Lyonswood's experience in workplace investigations allows us to approach mediation with a strong understanding of workplace dynamics, evidentiary considerations and risk management. Prior to any mediation, we consider whether the process is appropriate in the circumstances and discuss expectations, scope, and the anticipated course of action with the client.
Workplace mediation may assist in:
In some matters, mediation alone is not appropriate or sufficient. Allegations of misconduct, bullying, harassment, or policy breaches may require independent workplace investigations or reviews.
Lyonswood conducts workplace investigations and fact-finding processes with a focus on fairness, discretion, and thoroughness. This may involve:
Where cyberbullying or digital misconduct is involved, investigations may require the use of digital forensics and associated investigative techniques. This can include analysis of emails or messages, metadata, access logs and device or account activity.
Workplace reviews may also involve examining broader organisational practices and risk areas, with the aim of identifying practical measures to improve relations and reduce future disputes.
Lyonswood Investigations acts for employers or employees, depending on the circumstances of the matter. We also regularly work alongside lawyers, HR professionals, and other advisers where legal proceedings are contemplated or underway.
Our role is not to provide legal advice, but to support clients through practical guidance grounded in decades of experience dealing with complex disputes and sensitive workplace matters.
By providing evidence, support and advice we have helped resolve a broad range of commercial and legal problems. Our evidence has been used in most jurisdictions in Australia including at the Supreme Court level. We understand what disputes can arise, how they can be resolved and what you want from an investigator or forensic expert.
Lyonswood offers independent support across a broad range of workplace mediation, dispute resolution and workplace relations matters. If you are dealing with a dispute or conflict at the workplace and require discreet professional assistance, contact Lyonswood Investigations to discuss your matter in confidence.
CONTACT US NOW
