Charges for investigation services vary dependant upon the type of investigation and the degree of expertise or difficulty involved. For instance, a matrimonial, infidelity surveillance investigation is at the bottom of the scale compared to an investigation in relation to forensic computer data analysis in an alleged fraud matter which may be at the top end of the investigation scale.

An investigation cannot be competently carried out unless intelligence is gathered and a strategy is formed in concert with the client. This strategy is designed to reduce the hours expended and at the same time, maximise the potential of a preferred outcome. This strategy ought to reduce the hours expended and thus reduce the overall cost of the investigation. An unplanned investigation that runs for 40 hours at a rate of $60.00 per hour, costs the consumer considerably more than an investigation that can, with planning, be executed in half that time at $80.00 per hour.

Lyonswood Investigations and Forensic Group adheres to the five P's Principle. Perfect Planning Prevents Poor Performance. To this end, unless otherwise agreed, we provide you with an initial interview of one hour's duration, absolutely obligation and cost free. If you are unable to attend or interstate then we can conduct this phase of the investigation via email or on the phone.

When you decide to enlist the services of Lyonswood Investigations and Forensic Group, we can provide you with a written agreement, which binds Lyonswood Investigations and Forensic Group to your budgetary requirements. Lyonswood Investigations and Forensic Group cannot exceed this budget without your consent.

It is normal practice to obtain a retainer of 50% of the agreed budget, the balance being payable upon completion of the job and the preparation of a detailed report of our investigation findings. You should never pay the full amount until you are satisfied the investigation has been carried out in compliance with your instructions, budget and contract.

Lyonswood Investigations and Forensic Group does not guarantee a predetermined result. Too many unknown factors exist within an investigation. However, we do guarantee to conduct the investigation in a professional and competent manner. Be cautious of an investigator who advertises 'RESULTS GUARANTEED'. It means exactly what it says. A result can be negative or positive. Lyonswood Investigations and Forensic Group is bound by an Investigation Industry representative body code of ethics and conduct and holds the highest level of competency through The Canberra Institute of Technology (Certificate iv).

We are one of the only companies in the Investigation and Forensic Industry who provide their clients with a contract in writing and in line with your instructions and budgetary constraints. This contract protects both parties and sets the ground for a professional and lawful investigation with a minimum of risk for both parties.

We are good communicators and keep you abreast of developments and the shifting landscape throughout the investigation so that you might make informed decisions and either cease or extend the investigation dependant upon what those changes might dictate.

We care about your investigation and value you as a client. If we believe it would be futile or perhaps non productive to continue an investigation then we would advise you accordingly.

At Lyonswood we strive to get results, on time and on budget. We understand the value of referral and to this end strive to have you recommend us.